Beverly Simmons, Director of Application Services for CedarCrestone Managed Services, sat down with the CedarCrestone Channel to discuss the support services delivered to CedarCrestone clients. The video interview provides a background of Beverly's extensive career and covers a wide array of topics pertaining to application services, also known as client services, such as:
- Key services provided by the Application Services team including HelpDesk and Technical Development
- Differences between Remote Manage and Manage clients and how an organization would fit into either
- Best practices of Application Services Team
- Communication techniques to ensure clients receive the highest quality of services
- Major challenges faced by the Application Services team
- CedarCrestone Customer Service differentiators
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