CedarCrestone’s Remote Services include the following solutions:

• Database Administration – Inclusive of performance tuning, migrations, database security, patches and upgrades, backups, refreshes and monitoring
• Application Support – Application troubleshooting, patch and fix application, development and enhancement support
• Upgrades and Services Packs – Tools, Service Pack and Application Upgrades; keeps your systems updated to the latest service and maintenance pack releases
• Object Management – Provides administration and management for Trees, Set-up Tables, User Security, and Process Scheduler
• Operations Support – Provides capacity planning, system tuning, migration and archiving, backups, network and platform administration
• Systems Management – Remote monitoring and management of server, network and database platforms using state of the art systems management solutions
• Service Desk Support – Provides Service Desk Support through our Remedy Service Desk during Prime Hours of Operation, technical and functional support with full Service Desk and trouble ticket management system
• Off-shore Development – provides development of customizations based upon functional and technical specifications typically done collaboratively between CedarCrestone consultants and the client

To learn more about CedarCrestone’s Higher Education practice, please email contact@CedarCrestone.com.